These cancellation policies are valid for Penzion Berten, Strašice 419, 338 45 Strašice, Czech Republic.

Introduction:

1. Cancellation conditions apply to the cancellation of the reservation of accommodation services made between the customer of accommodation services and the landlord (= pension operator).
2. The cancellation fee is calculated from the total amount of the order.
3. The cancellation fee represents compensation for damage caused to the landlord.
4. The landlord reserves the right to issue an advance invoice. The deposit is 50% of the total amount of the booked stay, unless otherwise agreed between the landlord and the customer.
5. In the event of cancellation of a stay for which an advance payment has already been made and according to the cancellation conditions, the amount of the deposit paid is higher than the cancellation fee, the landlord is obliged to return the amount exceeding the cancellation fee to the client.
6. In the event of premature termination or interruption of the stay without the fault of the landlord, the landlord is not obliged to return to the customer the price paid for the stay or its proportion.

Cancellation conditions applicable to the cancellation of the accommodation reservation by the guest:

1. The landlord undertakes not to charge cancellation fees in case of cancellation within 21 days before the announced arrival.
2. If the reservation is canceled 20 - 14 days before arrival, 25% of the total price of the stay will be charged as a cancellation fee.
3. If the reservation is canceled 13 - 7 days before arrival, 35% of the total price of the stay will be charged as a cancellation fee.
4. If the reservation is canceled 6 - 2 days before arrival, 50% of the total price of the stay will be charged as a cancellation fee.
5. If the reservation is canceled 1 day before arrival or on the day of arrival, 100% of the total price of the stay will be charged as a cancellation fee.

In case of cancellation due to unavoidable events (death in the family, hospitalization of the customer or a member of his family, serious illness, natural disaster), the cancellation fee is not charged. The customer is obliged to document the above facts in writing to the landlord no later than 3 days after their occurrence.

In case of cancellation for other serious reasons, it is possible to change the date by mutual agreement.

These cancellation policies are valid for individual guests as well as for group bookings.

In case of non-payment of the deposit, from which the cancellation fees could be deducted, the landlord has the right to send the customer an invoice in the amount of cancellation fees.

Cancellation conditions by the landlord:

1. The landlord is entitled to cancel the customer at any time. If the accommodation provider cancels more than 5 days before the agreed start of the stay, the other party is not entitled to compensation for damages or any additional costs incurred in connection with alternative accommodation for these persons.
2. The fact that the landlord will cancel the customer more than 6 days (inclusive) before the agreed start of the stay is also considered a circumstance excluding the landlord's liability for damage to the customer.
3. If it is not possible for legal reasons or for reasons explicitly agreed between the landlord and the customer to proceed according to point 1, then the landlord is liable for any damage up to a maximum of 2,000 CZK or up to 1/20 of the actual damage - the amount higher for the entitled party shall be used. Lost profits are not reimbursed in any case.

Final Provisions:

1. These conditions are in accordance with Section 273 of Act No. 513/1991 Coll., The Commercial Code and are valid and effective from 1 October 2013.
2. Legal relations between the client and the landlord are governed by the provisions of these cancellation conditions, deviating provisions contained in the contract between the landlord and the client, and the provisions of the Commercial Code.
3. Cancellation conditions apply only to confirmed written orders (e-mail, letter).
4. Cancellation of the stay can be made by the landlord and the client only in writing (e-mail, letter, fax).
5. These business conditions continue even after the termination of the accommodation contract between the landlord and the customer.